Technical Support

CAD-1 Technical Support



CAD-1 Support Team
CAD-1 Support Team

CAD-1 Support Team

We’re a friendly group here at CAD-1 and we like getting to know you. Unlike other technical support experiences you may have had, you can rest assured we’re not going to hand you off to a “call center” or treat you as simply as a case number.

Our tech support group specializes in being people friendly because, well, they’re real people. Real, Smart People. As a matter of fact, the team members together represent 21 years of service with CAD-1.  That’s almost unheard in today’s ever changing technology environment! Our tech group enjoys the diversity and challenge of the questions and problems presented by the varied levels of our customers and are willing to tackle any technical support problem that arises. Each member of the tech group is involved in ongoing education, accreditation and certification for our product offerings.


CAD-1 Support Contracts are available by contacting your CAD-1 Customer Representative or calling the CAD-1 office at (303) 427-2231.  You can also email us at info@cad-1.com.   You can also purchase CAD-1 Technical Support through the CAD-1 Online Store.

Do you already have a CAD-1 Technical Support Contract and need assistance?  Contact Technical Support:

Call:
Colorado:  (303) 217-5174
Outside Colorado:  (866) 270-9617

Email:  tech.support@cad-1.com

Help Desk:  support.CAD-1.com

Sometimes it takes more than an email or phone call to get back on track.  If required, CAD-1 offers on-site support at our client locations for an additional fee.

Our unrivaled “At Your Desk” support service, featuring Go-To-Meeting technology, helps issues get resolved quickly by having computer-to-computer access.  Don’t worry, it’s included with CAD-1 telephone support contracts.  We also offer discounted blocks of At Your Desk Support.

CAD-1 telephone support is priced to meet your situation, with options for per-incident pricing or an annual contract basis. Either way you get flexibility and peace of mind when support issues arise.

CAD-1 customers purchasing Autodesk® and ancillary software receive installation support at no additional charge.