Technical Support

CAD-1 Technical Support



Basic Installation and Product Support
Included with your License

Every CAD-1 customer will enjoy the world class support which is backed by our robust Technical staff.

  • Installation & Activation
  • Deployment creation
  • Autodesk account assistance
  • Setup & Configuration
  • Network license manager installation, update and configuration
  • Workspace Migration
  • Hardware recommendations

Unlimited Support Contract

Support Services covers problems with knowledge about features, customization assistance and advanced concepts of the software:

  • Error messages
  • Customization assistance and migration
  • Questions on styles, settings and content
  • Advanced concept issues
  • Troubleshooting product behavior
  • File issues and diagnostics
  • Product Interoperability

CAD-1 Support Contracts are available by contacting your CAD-1 Customer Representative or calling the CAD-1 office at (303) 427-2231.  You can also email us at info@cad-1.com.   You can also purchase CAD-1 Technical Support through the CAD-1 Online Store.

Do you already have a CAD-1 Technical Support Contract and need assistance?  Contact Technical Support:

Call:
Colorado:  (303) 217-5174
Outside Colorado:  (866) 270-9617

Email:  tech.support@cad-1.com

Help Desk:  support.CAD-1.com

Sometimes it takes more than an email or phone call to get back on track.  If required, CAD-1 offers on-site support at our client locations for an additional fee.

Our unrivaled “At Your Desk” support service, featuring Go-To-Meeting technology, helps issues get resolved quickly by having computer-to-computer access.  Don’t worry, it’s included with CAD-1 telephone support contracts.  We also offer discounted blocks of At Your Desk Support.

CAD-1 telephone support is priced to meet your situation, with options for per-incident pricing or an annual contract basis. Either way you get flexibility and peace of mind when support issues arise.

CAD-1 customers purchasing Autodesk® and ancillary software receive installation support at no additional charge.

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FREE BLuebeam Class!
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Happy Holidays from CAD-1! Get your chance to win a prize!
We are celebrating the holidays with huge discounts on our top-ranked training! Spin the wheel to find out if you receive a FREE Bluebeam class or 10-50% off any other CAD-1 training class. This includes any CAD-1 class and as many classes as you'd like to purchase. 
You only get one spin (cheaters will be disqualified), so give it a try! Classes must be purchased before 12/31/2017 and must be attended during 2018. You can register online or contact us directly for larger orders: 303-427-2231 or info@CAD-1.com.